Returns

Start a Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Sign in to your account here.

a. In the "Email" field, enter your email address, and then click "Continue".

b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

c. Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

a. If your order has more than one item, then select the items that you want to  return.

3. Select a return reason and add a note for the store.

a. In the Notes, include the model year, trim, as well as the intended seat(s) of the vehicle for the extender which is being returned.

4. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a prepaid return shipping label. After the product is returned, you receive a refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.